Wyndham takes pride in delivering our signature customer service between colleagues and to our vacation ownership and general public customer bases. Our Count On Me! Service culture is what makes Wyndham a great place to work and an even better company to holiday with. Count On Me! is made up of three key promises:
To be responsive to your needs
I will be compassionate. I will anticipate my customer’s needs and will always respond with care and consideration. I will be empowered. I will own every issue I encounter, from start to finish. I will be dependable. I will respond quickly and consistently. If I can’t solve the problem, I will personally find someone who can.
To be respectful in every way
I will be courteous. I will treat everyone I encounter as they would like to be treated. I will be engaged. I will listen well to understand my customer’s needs and expectations. I will be inclusive. I will be part of ‘one team’ and will collaborate with my colleagues within and across departments to serve my customers the best I can.
To deliver a great experience
I will be hospitable. I will greet everyone I encounter with eye contact and a warm smile. I will have fun. I will be prepared. I will understand the service expectations of my position and ensure that I have the resources to meet them. I will personalize. I will always deliver on my customer’s basic needs and will ‘wow’ them at every opportunity to exceed their expectations.